christopher scott

I practice human-centered design, currently within the Defense and Intelligence portfolio at Accenture Federal Services. My expertise is in qualitative ethnographic design research, product innovation and strategy, UX and design systems, service design, brand design, and both physical and digital product design.

I’m a member of the Design Management Institute, the Service Design Network, and I hold an M.A. in design management from Savannah College of Art and Design, which is considered a cognate for service design, design research, and business innovation.

In addition to federal design consulting, my experience spans commercial advertising, brand design and digital experience (FCB, Leo Burnett, Digitas, R/GA, Razorfish, Ogilvy & Mather), higher-ed design education (SCAD Director of eLearning), product design and CX consulting (Material+ / Aruliden).

Niche design entrepreneurship highly influences my work. Prior to the pandemic, I founded an industrial design product consultancy, Sous Design, which partnered with leading chefs to co-create objects for fine dining experiences. I currently run Hito Bonsai, a bonsai pot design studio exploring innovation in form, materials, and manufacturing techniques.

leadership
has led teams of 16 people, managing both virtually and in-person

education
M.A. in Design Management, 2017 Savannah College of Art and Design

involvement
member of the Design Management Institute and the Service Design Network

  • figma
    adobe creative suite
    solidwoks
    fusion360
    rhino3d
    keyshot
    stager
    procreate
    miro / mural / figjam
    servicenow (CSM / ITSM)

  • feature prioritization
    customer journeys
    funnel mapping & optimization
    insight translation & sensory cues
    transition design ecosystems
    10 types of innovation
    concept development
    roadmapping
    service blueprinting
    innovation diffusion & adoption
    state machining
    north star
    value proposition

  • generative
    evaluative (qual)
    contextual ethnography
    mixed method
    in-depth interviews
    usability testing
    heuristic analysis
    personas & archetypes
    journey management

  • mixed method qual design research
    divergent / convergent design thinking
    atomic design systems
    low & high fidelity prototyping (digital & physical)
    concept development & visualization
    typography
    brand styleguides
    pre-press & mechanicals
    design for manufacturing (DFM)

  • IC Agile

  • Affresh
    Arcade Brewery
    Atlassian
    Baxter
    Capital One
    Capri Sun
    Chuck E. Cheese’s
    CDW
    Chicago Bulls
    Chicago White Socks
    Contentful
    Delaware Place Bank
    Denton Vacuum
    DeVry University
    Everydrop
    Gatorade
    Glade
    Hampton Inn
    Halliburton
    HP
    Maytag
    Motorola Solutions
    Mrs. Meyer’s
    Oi Furniture
    PopChew
    Samsung
    Saputo
    Scrubbing Bubbles
    Shout
    Shutterstock
    Smoothie King
    SPEED Network
    Sport Clips
    Sprint
    Stelara
    U.S. Department of Defense
    U.S. Department of Health and Human Services
    Vidal Sassoon
    Walmart

2024
Accenture Federal Services Platforms Experience Design Lead
Hito Bonsai Founder & Design Director

2022 - 2023
Material+ Associate Director, Product Design

2017 - 2021
Savannah College of Art and Design Director of eLearning
Sous Design Founder & Design Director

2015 - 2017
Savannah College of Art and Design M.A. Design Management degree completion
9Rooftops Senior Designer, Contract

2012 - 2015
Ogilvy & Mather Senior Creative, Contract
McGarry Bowen Associate Creative Director, Contract
Geometry Global Associate Creative Director, Contract
Razorfish Senior Art Director, Contract
R/GA Senior Visual Designer, Contract
Digitas Senior Art Director, Contract
Leo Burnett Associate Creative Director, Contract
Design Kitchen Senior Art Director, Contract

2010 - 2011
ARC Worldwide Art Director

2008 - 2010
FCB Art Director

2007 - 2008
GERTRUDE Inc. Art Director